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What is CRM?

Revolution Travel CRM (RTC) is a complete Travel planning platform with the capability to plan travel from across the world using its rich API integrations. Admin, Travel Agent and Customer are the three main user roles in this application. With intuitive subscription packages, the travel agent can use the platform for creating and executing a complete travel plan for their customers. As since the platform is dealing with multiple data types and large amounts of details, we have used smart layouts to represent the data in the form of graphs, charts, KPI's. Admin and Travel agents can also modify the parameters and see the data they want to see over the charts. It is fully customisable which helps to focus on the main parameters which are important for the travel industry business and saves time in analyzing the details. To make it user-friendly for the customers (travellers) we have added a mobile app so that they can receive timely notification and updates for all their travel plans and itineraries.

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Challenges

Building a complete travel planner with a CRM in place, we knew that we have to deal with ample Data types and manage them on DB in such a way that we can retrieve them for various reports generation with ease and fast. Integration of inbuild email management (Gmail) and Instant Messaging platforms (Insta, FB, Twitter) were some serious tasks on this project. Lastly, is to develop Drag & Drop campaign builder (No Code website builder)

Solution

Solution done for the challenges- Advanced-level report generation was planned in a way that we mapped the key parameters before starting the development, which helped us to efficiently use the DB. Regarding real-time IM and email management, we execute a job every 30 seconds to check new emails and messages. It was designed and planned in a way to not put any load on the server as it was running every 30 seconds. Alongside keeping the code structure optimized, used SKDs and ran the cron every for 1 minute. We made different stages and connected the node of every stage like the start and the endpoints. Added a real-time auto-save to avoid any rework for the travel agents.

Tech Stacks Used

PHP

MySQL

Javascript

Curl

AWS SDK

Google Places API

IMAP

Widgety API

Flight Stats API

Stripe

AWS

Microservices

Docker

Kubernetes

Project Expedition API

Facebook SDK

Meet the Team

Sidra Shahid

Software Architecture

Deepak Dangi

Sr. Software Engineer

Shivam Yadav

Software Engineer

Hussain Ali

Sr. Software Engineer

Krishna Agrawal

Sr. UI/UX Designer

Milestones & Achievements

Major IM platform integration.

Real-time email management within the application

Social media post scheduling on the IM platform from within the application

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