Quick Summary:  The customer experience (CX) industry is in the midst of a skills gap crisis. The gig economy and an increasingly competitive environment are beginning to show signs of stress, and the demand for better service forces organizations to adapt quickly.

Introduction

The tech industry is booming. While the Internet continues to evolve, there are plenty of positions both in the private and public sectors that would love to have you. IT is more diverse with more experts needed than ever before to continue pushing forward. 

There are always certain considerations to be made when you’re looking for IT talent. Hiring the right employee is one of the most important decisions that any company could make. The key to making informed hiring decisions is based on how well you can understand the specific candidate’s skills, abilities, and experience. In other words, an understanding of what your needs are versus what the skill set. of your potential hires is.

A recent study shows that 60% of global organizations do not have enough IT talent to accomplish their business objectives. This is a result of the continuing push toward remote work and the acceleration of hiring plans in 2021. The solution to dealing with this, and bringing your business back to the forefront as an employer of choice, is to hire an IT staffing company to help you implement an IT staff augmentation solution. Staff augmentation ensures that you have the right.

Three ways staff augmentation bridges the skills gap:

When faced with an ever-widening IT skills gap, organizations are increasingly choosing outsourcing and the flexible staffing model it offers. Here are three reasons why:

Rapid recruitment, training, and onboarding: Hiring the right people often takes a lot of time. And if you’re a small business, you likely don’t have the time to spare on recruiting new and giving internal training. By outsourcing skilled functions in your organization, you reap the benefits of experienced recruiters who have their noses to the ground and can rapidly identify and recruit the talent you need.

Staff augmentation offers a smart way to close the gap as quickly as possible without putting pressure on your in-house HR team, managers, and supervisors. On top of that, your outsourcer works to quickly get new hires up to speed with fast and effective employee onboarding, training, and ongoing skills development. With modern tools, technology, and an employee engagement strategy, a strong BPO partner ensures rapid speed to proficiency, day-one performance, low turnover, and high employee satisfaction. Overall, staff augmentation offers a smart way to close the gap as quickly as possible — and keep it that way —  without putting pressure on your in-house HR team, managers, and supervisors.

Performance-driven partnership: One of the biggest reasons why businesses choose Business Process Outsourcing (BPO) is that it allows them to get skilled resources they might not have available on their team. In other words, outsourcing staffing frees up the time and resources your talent needs to keep growing existing skills and competencies in new areas. Not only does this provide a steady flow of revenue for you, but it also means smoother growth for your organization as a whole.

Businesses today are under more pressure than ever to get new products, services, or technologies to market faster. In many ways, the outsourcer is being asked to fill the gap between what can be done internally and where the market is moving next. A strong outsourcer is results-driven — and this drives a focus on achieving fast and ongoing ROI on the outsourcing relationship.

An agile approach: We are now in a digital age when the contact center landscape is becoming more and more complex. In order to achieve true agility, organizations everywhere are looking to their contact centers to provide a reassuring sense of stability. But maybe one of the most challenging factors to point out regarding your contact center’s stability is that no one knows when disruption is coming.

Keeping overhead costs low requires agility. A nimble approach and the ability to scale to meet customer demand are essential parts of a cost-effective contact center. Contracting with a BPO partner can help ensure the size and capabilities of your contact center team initially and going forward reflects the reality on the ground.

Conclusion  

Staff augmentation is the practice of bringing temporary external resources in to assist an internal team or department. While it has been around for a long time, the concept is becoming more popular due to the cost and time constraints faced by companies during tough economic times. Resource constraints have led many companies to rethink their payroll and pursuit of talent. Staff augmentation can be regarded as an effective solution to both problems. While technology was once considered the realm of large businesses with teams of IT professionals, this simply isn’t true anymore. Whether you’re a small business owner or a C-level executive, the need for a solid technology partner is clear. Brain Inventory has several options to choose from when approaching how we can support your mission-critical tech needs – with contract employees, virtual team members, and/or full-time staff. Contact us for staff augmentation services at 8109561401 or to learn more about how we can improve your operations.